Return & Refund Policy

At BuildExcess, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• Items must be unused and in original condition

• Items must be in original packaging

• Proof of purchase is required

Non-Returnable Items

The following items cannot be returned:

• Custom or made-to-order products

• Clearance or sale items

• Products that have been installed, used, or damaged after delivery

Return Process

To start a return, please contact our team:

Phone: 02 8188 1968
Email: sales@buildexcess.com

Our team will provide return instructions and the return address.

Refunds

Once your return is received and inspected:

• Approved refunds will be processed to your original payment method

• Refund processing time: 3–7 business days

• Shipping fees are non-refundable

Exchanges

We replace items if they are defective or damaged on arrival.
Please contact us within 48 hours of delivery with photos and details.

Return Shipping

• Customers are responsible for return shipping costs

• We recommend tracked shipping as we cannot guarantee receipt

Contact Details

Email: sales@buildexcess.com

Phone: +61 2 8188 1968

Address: 12 Mars Rd, Lane Cove West, NSW 2066, Australia.