Privacy policy

Privacy Policy

Last Updated: 6 Mar 2026

BuildExcess (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.buildexcess.com and purchase our products.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

Personal Information You Provide

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via payment providers)

  • Order history

  • Communications with our support team

Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on pages

  • Referral source

  • Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer service and support

  • Send order confirmations and shipping updates

  • Improve website performance and user experience

  • Prevent fraud and enhance security

  • Comply with legal obligations

  • Send marketing communications (only if you opt in)

3. Payments & Financial Data

All payments are processed securely through trusted third-party payment providers.
We do not store full credit card details on our servers.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Remember user preferences

  • Analyse traffic and usage

  • Deliver relevant advertising

Third-party services we may use include:

  • Google Analytics

  • Google Ads

  • Meta (Facebook) Pixel

You can disable cookies through your browser settings.

5. How We Share Information

We do not sell your personal information.

We may share your information with:

  • Payment processors

  • Shipping and logistics providers

  • IT and hosting service providers

  • Marketing and analytics partners

  • Legal or regulatory authorities if required by law

All partners are required to protect your data.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from loss, misuse, or unauthorised access.

However, no online transmission is 100% secure.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide our services

  • Meet legal and accounting obligations

  • Resolve disputes

8. Your Rights

You have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion of your data

  • Opt out of marketing communications

To make a request, contact us using the details below.

9. Third-Party Links

Our website may contain links to external websites.
We are not responsible for their privacy practices.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age.
We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised date.

12. Contact Us

If you have any questions about this Privacy Policy or your data:

BuildExcess
12 Mars Rd, Lane Cove West NSW 2066
Phone: 02 8188 1968
Email: sales@buildexcess.com